We may collect and hold a variety of information from you while using our Website. This may include information which can be used to personally identify you (Personal Information). Some types of Personal Information we may collect, depending on your use of the Website, includes your:
We may also collect and hold other information about your interaction with our Website, which may or may not include Personal Information, such as:
It is optional for you to provide us with Personal Information. However, we may not be able to provide some or all of our Website to you without certain Personal Information.
How we collect and store your Personal Information depends on which Website you use and how you choose to interact with them.
We generally collect Personal Information directly from you in the following ways:
We may also collect your Personal Information from third parties such as:
We take the security and confidentiality of your Personal Information very seriously.
Any Personal Information held by us is securely physically stored on our business premises in Australia and/or stored digitally on the cloud or third party servers. Stored Personal Information about you may be combined or linked with any other information about you that we hold about you, including any information we receive from third parties.
We have taken all reasonable steps, including implementing a number of industry standard security systems and protocols, to prevent any misuse, loss, interference, modification or unauthorised access or disclosure of Personal Information held by us or our data processors. We will only retain your Personal Information for as long as necessary to fulfil the purpose/s for which the Personal Information was obtained or, as applicable, for any other purpose you have consented to or for our legitimate business purposes as outlined in the section below.
We may however retain your Personal Information for a period longer than above where necessary for us to fulfil any legal obligation or in order to protect the vital interests of yourself or another person.
We hate junk mail as much as you do - we will never share, sell or rent your Personal Information to third parties other than as disclosed in this Policy.
We collect, hold, use and disclose Personal Information and other information for the following legitimate business purposes:
If you are an European Economic Area (EEA) resident, please note that we process your Personal Information to the extent necessary to carry out our legitimate business purposes and interests as listed above or otherwise, unless we are required by law to obtain your consent to process your Personal Information in a specific way, in which case we will rely on any consent obtained from you in order to carry out that processing. Depending on how you use our Website, processing of your Personal Information may also be necessary in order for us to fulfil contractual obligations to you (such as where you have placed an order with us), and we will rely on this as the basis for carrying out that processing. We may also process your Personal Information in order to comply with a legal obligation, protect your vital interests, or as may be required of us for the public good.
When Personal Information is disclosed by us to our related entities or third parties as listed above, Personal Information will only be disclosed to that party to the extent necessary for the disclosure purpose identified in the list above to be carried out by that party.
Where we determine it is commercially viable to do so, we will attempt to carry out any of the above listed purposes without using Personal Information or by de-identifying Personal Information first, so that an individual cannot be recognised by that information.
Except where retention is required by law, we will take reasonable steps to de-identify or destroy any Personal Information where it is no longer needed for the purposes provided for in this policy.
Whilst you are using our Website, we, our advertisers, business partners and other third parties may also collect and hold other information by using cookies or other technologies. Cookies allow tracking and storage of information about your use of the internet and our Website either directly or through third parties, such as Google Analytics.
Cookies are used by us for various reasons including to:
Comments, promotional offers, blogs, advice, opinions or any other content or website that is created or hosted by a third party, but is accessed by you via our Website (through embedding, hyperlink or otherwise), may be subject to that third party’s own privacy and data collection policies and practices which may vary from our own.
If you voluntarily disclose Personal Information via a publicly accessible feature of our Website (such as a message board), you do so at your own risk, as this information may be publicly available around the world and third parties may access and use this Personal Information to send you unsolicited material or otherwise use your Personal Information in a manner we cannot control.
You may interact with third parties in connection with our Website. Any services or content provided by a third party may be subject to that party’s own privacy and data collection policies and practices which may vary from our own.
Please do not provide us with Personal Information of a third party unless requested by us. If you provide us with Personal Information about a third party, you warrant that you have the consent of that third party to provide that Personal Information.
We may use automated decision making or profiling technologies from time to time. This is to allow us to show you content or marketing which is more personalised. If you are an EEA resident, please note that these technologies will not be used in a way that would have a significant effect on you, unless such use is necessary to fulfil a contractual obligation we have to you, your consent to such use has been obtained or we are required to use those technologies in that manner by law.
We carry on our business operations internationally. Our head office is based in Australia however we also have business facilities, employees, contractors and third party service providers located worldwide, including in the United States. Accordingly, we may disclose your Personal Information outside of Australia and outside of the EEA for any of the purposes identified in this Policy, but mainly to our support team, data hosting provider and order processing teams for the purposes of providing the Website.
We take reasonable steps to ensure that overseas recipients handle your Personal Information in accordance with our Policy. Specifically, if you are an EEA resident, we ensure that the transfer of your Personal Information to any country outside of the EEA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from the European Commission website, by ensuring the recipient has adopted binding corporate rules or ensuring that the recipient provides an appropriate level of data protection based on an adequacy decision of the European Commission.
You have a right to request access to and seek correction of any Personal Information we hold about you, such as information which you believe is incorrect, incomplete, outdated, misleading or irrelevant. You may also request additional information from us regarding the purposes for which we process your Personal Information and the types of third parties to whom we disclose your Personal Information.
You may access and amend your Personal Information by logging into any account you have with us via the Website or by sending us an email via the contact details at the end of this Policy. We may charge a reasonable access fee if multiple requests for access are made by you.
If you are an EEA resident, in addition to the above, you have the following rights in relation to your Personal Information:
If you have complaints, comments or concerns regarding this Policy, please first contact us directly via the details at the end of this Policy. We will endeavour to get back to you as soon as possible, but we ask that you allow us up to 30 days to respond before taking any other action. We will investigate your complaint in a timely manner and advise you of the outcome of our investigation, including what steps, if any, we propose to take to handle or remedy your complaint.
If you are an EEA resident, despite the above, you have the right to complain directly to a supervisory authority which is responsible for data protection at any time.
For any queries relating to this Policy, please contact:
If you live within the European Economic Area
Food Matters Institute EEA Privacy Officer
If you live outside of the European Economic Area
Food Matters Institute Privacy Officer
Nabanga Pacific Holdings Ltd
208/45 Brisbane Road OR PO Box 1302
Ph: (800) 273 8463
Alternatively, please use our contact us form.
We may update this Policy from time to time; the most current version of this Policy will always apply. We may notify you of updates to this Policy by email or the Website from time to time.
Last updated: 27th September 2021